Refund Policy
This Refund Policy explains how TrustTunnel handles refund requests for digital subscription-based access services.
1. Nature of the service
TrustTunnel provides digital access services and subscription-based features. Because access may begin immediately after payment, refund eligibility may depend on activation status, usage history, technical issues, and fraud or abuse review.
2. General refund rule
Refund requests are reviewed individually. A refund may be considered in cases such as duplicate payment, accidental charge, non-delivery caused by a verified service-side issue, or a technical failure that prevents reasonable access to the purchased service.
3. Situations where refunds may be denied
Refunds may be denied when access has already been delivered and used, when a request is based solely on a change of mind after successful activation, when the issue is caused by an unsupported device configuration, or when abuse, chargeback risk, or policy violations are involved.
4. Request procedure
To request a refund, contact support and include the payment date, payment method, account email, and a short explanation of the issue. Requests can be sent through the Contact page or to support@trusttunnel.info.
5. Review timeline
Refund requests are reviewed manually. Processing time may vary depending on the payment method, information provided, fraud-prevention checks, and third-party payment-provider procedures.
6. Chargebacks and abuse
If a chargeback is initiated without contacting support first, access may be suspended while the case is reviewed. Fraudulent or abusive refund behavior may result in permanent refusal of service.